(Local Authority Building Control) You can rely on us to comply with national building regulations. We’re trusted by local councils and are a name you can trust. Contact us
If you need to make a complaint, the principle assigned to deal with complaints is:
Renaissance Conservatories Ltd
If you’re not completely happy with our service we’d like to hear about it so we can do something to put it right.
We do everything we can to make sure our customers get the best products and service possible. However, sometime we may not get things right the first time.
When that happens, we want you to tell us what went wrong so we can put matters right.
We want to:
If you are not satisfied with any aspect of our service or products you can tell us about your complaint in the following ways:
In person – call into our office at the address shown. We are open Monday to Friday from 9.00 am – 4:30pm.
In writing – write to us and address your letter to The Customer Complaint Manager.
By telephone – call us on 01626 333393 during our office hours and ask for the Customer Services Department.
By email – use the email address shown.
We aim to resolve your complaint straightaway but if we can’t, then we will write to you within three business days to tell you:
– Why we have not resolved your complaint;
– Who is dealing with your complaint; and
– When we will contact you again.
We will aim to resolve your complaint quickly but it may take longer if it is complex.
We will keep you informed on a regular basis but if you need an update please call us on 01626 333393 and ask to speak to the person handling your complaint.
If we can’t agree a solution with you within eight weeks, we will:
– Send a letter giving our reasons for the delay and an indication of when we expect to provide a final decision.
– Issue our final decision letter which will explain our final position.
Our aim is to resolve all complaints internally. However, if after receiving our final decision letter, or if eight weeks have passed (this is sometimes referred to as the “eight-week rule”), you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The eight weeks start from the date a complaint is received anywhere in our business. Their contact details are shown below.
Please note: Only complaints relating to the sale of financial services should be referred to FOS.
Financial Ombudsman Service
Tel: 0800 023 4567 (free for most people ringing from a fixed line) or 0300 123 9123 (cheaper for those calling using a mobile) or 44 20 7964 0500 (if calling from abroad)
Further information can be obtained from the Financial Ombudsman Service’s website at www.financial-ombudsman.org.uk.
If you are not satisfied with any aspect of our service or products relating to your finance agreement, please tell us about your complaint.
Telephone: 01626 333393
Ben Cogavin – DirectorGet in touch
help and advice planning your home improvement project
From our location in Newton Abbot, we can easily travel across the whole of South Devon to enhance your homes efficiency as well as improve your kerb appeal. From the beautiful English Riviera to the rolling hills of Dartmoor.
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